University and college executives often face challenges in improving their business operations through the use of software systems. Success requires a mix of technology-dependent and people factors. Examples of the issues involved include: The current situation is unsatisfactory, but the causes are unclear and difficult to pinpoint Results of a technology project do not meet management expectations, but strategies for resolution are not obvious Executives are not aware of options for resolution of project or technology issues We bring the required skills and experience to bear on these situations, including: A deep understanding of the business of higher education Appreciation of university culture and political climates Strong analytical skills Experience with relevant technologies An active listening approach